Why Must We “Improve” Products That Worked Like They Were Supposed To?

“Consumer capitalism is also a disappointment at the thing it’s supposed to be good at: the ordinary buying and using of stuff. It’s especially frustrating when the market decides to improve something that customers didn’t want improved. If the consumer marketplace allows useful, effective products to disappear, then what is it good for? Or who is it good for? Not the person who’s buying.”