United Airlines Loses The “United-Breaks-Guitars” Guy’s Luggage

“The video nabbed nearly 6 million views on YouTube and prompted the airline to promise it would do better. But when Carroll flew into Denver International Airport on Sunday, he learned that United had lost his bag. What’s worse, Carroll was in Colorado to do a keynote speech for a group of hundreds of customer-service executives.”

UN Official’s Play About Gaza War Draws Brickbats In Israel

The spokesperson for the UN Relief and Works Agency is performing “a remarkable 20-minute, one-man play intended for Israeli audiences but so far unwelcome in Israeli theatres. It tells the story of the main UN warehouse in Gaza, a storage point for food and aid for a million Palestinians, and how it was hit repeatedly by Israeli artillery shells.”