How The Internet Has Grown Since It Was First Switched On

“Everything has expanded by a factor of a million since we turned it on in 1973. The number of machines on the network, the speeds of the network, the kind of memory capacity that’s available, it’s all 10 to the sixth. I would say that there aren’t too many systems that have been designed that can handle a millionfold scaling without completely collapsing. But that doesn’t mean that it will continue to work that way.”

More Words Yes, But We’re Not Really Having Conversations

“We’re talking all the time, in person as well as in texts, in e-mails, over the phone, on Facebook and Twitter. The world is more talkative now, in many ways, than it’s ever been. The problem, Sherry Turkle argues, is that all of this talk can come at the expense of conversation. We’re talking at each other rather than with each other.”

They’re Tracking Us (You Might Be Surprised By What They Can Find Out)

“An Acxiom presentation to the Consumer Marketing Organization in 2013 placed customers into “customer value segments” and noted that while the top 30 percent of customers add 500 percent of value, the bottom 20 percent actually cost 400 percent of value. In other words, it behooves companies to shower their top customers with attention, while ignoring the bottom 20 percent, who may spend “too much” time on customer service calls, and may cost companies in returns or coupons, or otherwise cost more than they provide.”