CBS Is Using Artificial Intelligence To Measure Viewers’ Emotional Reactions To Shows

With Canvs Surveys, CBS can now field more open-ended surveys and also expand the set of questions it includes on each one. The tool measures and categorizes consumers’ responses to characters, plot lines and other topics (like related shows), using a standard set of emotional tags such as “love,” “excited,” “bored,” “sad” or “anxious.” – Variety