“The traditional benefits of entertainment were the pleasures of the experience. For that, you had to see the movie, read the book or hear the CD. These were — and are — powerful pleasures, powerful enough to make entertainment a multibillion-dollar industry. But as society has grown more complex and the information we can know has grown exponentially, knowingness — the idea of being in the know and of having the expertise to navigate through the haystacks of available information to find the needles — has come to provide an arguably more satisfying form of gratification. That’s why the knowingness industry, including the Internet, seems more vital than the entertainment industry. Google is the new metaphor for fulfillment.”