And It’s All For Your Convenience

Between the endless maze of automated phone menus and the do-it-yourself ticketing websites, you wouldn’t think that Ticketmaster and its fellow national ticket brokers would even need to employ human beings anymore. So why, exactly, does every ticket still come with a hefty “service fee” slapped on top of the admission price? “Tack-on fees are wrapped up in the larger world of live-entertainment deal-making, which gets particularly shady when it comes to concerts. The service charges are determined not just by Ticketmaster but also the promoter, venue and act, all of which can share in the revenues — and increasingly want to.”