Online Game Company Lets Customers Elect Reps To Confront It

Corporations of all sorts have long used focus groups and surveys to find out what their customers are thinking. With the Council of Stellar Management, CCP has taken that idea an unlikely step further: allowing its customers, the Eve players, to elect their own representatives to express concerns and suggestions directly to the company. CCP then flew the nine players here at its expense to wield the brickbats. The company plans to repeat the exercise every six months.

Standing Online (Digitally) For Those Movie Tickets

“It’s become a fact of life for New York moviegoers: If we’re catching a blockbuster on opening night, then we should probably buy our tickets before even hopping on the subway. Today, in the lobbies of most Manhattan multiplexes, the longest lines are not those of people waiting to purchase tickets, but those of people waiting to pick up prepurchased tickets from computer kiosks.”