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Emotional Labor Is Uniquely Human, Right? But What If It’s Outsourced?

The real risk is that companies might now try to outsource emotional labour rather than do it in-house – just like they did with ‘brain work’. The rise of management consulting a century ago was one upshot of the advent of ‘brain work’. What might the equivalent development be for emotional labour – and will it be an unalloyed good? – Aeon

The Book-Review-Is-Dying Essay Is A Familiar Trope. Anything New To Report?

Is relentlessly sunny book “coverage” replacing honest book criticism, or merely supplementing it? Are listicles, Bookstagram, and literary Twitter nothing but treacly promotion puddles on the surfaces of which books can float unscrutinized and unchallenged; or are they in fact vibrant and necessary new arenas of discourse wherein previously silenced critical voices can finally be heard? Has the age of the algorithm truly killed the intellectually rigorous book review? – Bookmarks