Sari Feldman, chief of the Cuyahoga County Public Library in Cleveland: “Where is reference headed, and how is it being practiced in 2018? I asked some of my colleagues, and I heard a fairly consistent message: with so much information available online today, the value librarians add comes through their connection to the community,” helping patrons with, for example, applying for government social programs, obtaining health information, or navigating immigration and naturalization issues.