All Apologies – But Only If They’re Sincere, Please

“At their best, public apologies restore relationships or even improve them. At their worst, the perpetrator ends up needing to apologize for the botched attempt and the initial offense, said attorney and business ethics expert Lauren Bloom, author of the Art of the Apology. Even a lousy attempt, however, is better than nothing.”

Source: Discover 02/26/12