(Non-)Customers Behaving Badly In Shanghai IKEA

The cafeteria at the retailer’s Shanghai outlet has become a hot meeting spot for elderly singles, who guzzle free coffee and bring their own food. “And older folks aren’t the only troublemakers. Young people, often with kids in tow, plop on chairs to watch videos on their smartphones. People aren’t shy about kicking off their shoes and tucking into display beds for a nap.”

Source: The Wall Street Journal 12/01/11